IT outsourcing in Poland: how can you delegate your business processes effectively

IT outsourcing in Poland: how can you delegate your business processes effectively

IT outsourcing is one of the most fast-growing niches of IT industry. Many businesses see IT outsourcing as a chance to delegate processes to professionals without making unnecessary investments. There are numerous processes which business want to outsource. This includes customer service, software development, cybersecurity, logistics, AI solutions integration, data analytics, and so on.

Nonetheless, IT outsourcing isn’t the same in different countries. When you look for “IT outsourcing Poland”, you have to understand that each specific market has its own individual specificities. This covers market segmentation, pricing policy, cultural specifics, etc. Thus, let’s take an overlook at IT outsourcing in Poland. 

What is the current state of Polish IT outsourcing market?

First of all, let’s keep in mind that Poland is EU’s fast growing IT market with estimated market value of over 13 billion in 2029. Additionally, Poland is a home for headquarters of more than 500 software development companies. Compared with stable growth and comparably low service costs, Poland is a great choice when you are looking for IT outsourcing services in Europe.

We can’t also ignore the fact that since 1990 Polish GDP (gross domestic product) has grown tenfold – from 69 billion US dollars in 1990 to 690 billion US dollars in 2023. Polish neighbors didn’t show such fascinating economical growth results, which makes Poland the most promising economy of the Eastern Europe. Add here great geographical location, advanced infrastructure, high level of security, powerful education system and other factors that make it a trustworthy choice when it comes to IT outsourcing in Poland.

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What are the leading IT outsourcing Polish companies?

N-IX

Even though this company doesn’t has its headquarters located in Poland, it still operates on Polish market and is one of the true leaders there. N-IX offers numerous IT outsourcing services, including IT staff augmentation, development of customer software solutions, cloud migration, AI service consulting, and so on. Choosing N-IX is a great selection if you are looking for a reliable partner with deep expertise. By the way, the prices aren’t higher than market average, while the number of successful cases puts N-IX above most competitors.

Britenet

A Polish IT outsourcing company that is mostly focused on providing CRM integration and consulting services. Nevertheless, Britenet also offers IT staff augmentation, software development, consulting, recruiting services, etc. The headquarter of the company is located in Warsaw and the number of employees exceeds 1000 specialists.

Scalo

Scalo is a well-known Polish IT outsourcing company from the city of Wroclaw. Its main specification and expertise lies in the field of custom software solutions development, yet company also offers IT outstaffing and project management services for third-party companies all over the world.

Software Mind

This outsourcing company is also of Polish origin, providing mostly services of big data consulting, cloud consulting and SI, enterprise app modernization and integration, and, surely, custom software development. It is located in Krakow, having over 1000 employees from different countries.

How to make your first outsourcing experience successful?

Think of what you really need

Without defining your needs, you won’t be able to define technical specifications for the contractor, which can barely be called a case of effective communication. Sit down with other executives involved in the current outsourcing project and ask yourself following questions:

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Which processes do we need to outsource?

How much time do we have for this?

Who are the responsible executive?

What is our budget?

What are the key characteristics we will use to choose a partner?

That’s just a shortlist of questions you have to find answers for. Think of the precise list of such questions with other involved colleagues.

Provide precise and detailed technical specifications

If you want to outsource, for instance, customer service processes, act in the following way. Define what is a good service level (SL) for your company (generally it is 80/20), think of what is the acceptable percentage of dropped calls, and define channels you want to use for communication with customers. Afterward, discuss all important things with the IT outsourcing company and find out, whether they can meet these requirements or no. The same it works for software development or Big Data analysis. 

Be in charge

You always have to be involved in communication with your outsourcing partner. If you don’t ask anything about how the project goes on and act unengaged, there is a clear sign you don’t care. When you don’t care, who should? Be engaged – ask questions, look at reports, offer improvements. This will make you look as a professional and expert, thus having positive impact on the performance of outsourcing team.

Offer strategic partnership opportunities

Outsourcers are always interested in having opportunity to scale up the project they are working on. You have to show them your interest in this – that is the best motivator for them to do their best. Design a strategy where you can offer them a deeper involvement in your business, but only under precise conditions – for instance, meeting performance quotas set in your current agreement within set time frames or with other requirements. Good partnership is possible only when it is profitable for both parties.

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Conclusion

As you can see, Poland is a good place to look for IT outsourcing partners. IT outsourcing with Poland-located companies can be profitable because of many factors, which include low service prices, if compared to Western Europe or the US, high professionalism of developers, developed IT market, stable economical growth and advanced infrastructure. Another vital factor is that Poland often becomes a home for high-skilled developers from such countries, as Ukraine, Lithuania or Belorussia.

Nevertheless, it is not the country of origin which defines the success of IT outsourcing partnership. You have to design a clear vision of what you are going to reach with your IT outsourcing projects, provide precise and detailed technical specifications and, most importantly, be engaged in communication and project management – that’s how successful IT outsourcing projects are born.

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